We specialise in neurodiverse customer experience. We help businesses and organisations providing services to be inclusive, accessible and empowering for neurodivergent customers, staff and trainees.

This is a disability-led non-profit social enterprise, based in Newport, South Wales.

Our mission is to make neurodiversity the norm, breaking down barriers between people, services and processes, in a way that benefits everyone.

Our services include staff and management training, talks, workshops, and coaching & mentoring. We also provide business consultancy, accessibility audits and user research, as well as customer experience media resources for case studies, peer-to-peer connection, training inserts, engagement, evidencing need and project and stakeholder feedback.

Tessa Polniaszek, Director

Thinking Diversity CIC founder, Tessa Polniaszek, combines 20 years experience of personal development coaching and NLP, with expertise in communications, media production, social research interviewing, community outreach, engagement and behavioural change campaigns, and her own lived experience as a neurodivergent professional.

She has coached & supported neurodivergent individuals into work, advocated for & represented neurodivergent adults at board level, trained staff in neurodiversity inclusive practice, conducted social research interviews organised events & festivals, and spoken at conferences.

Tessa founded this non-profit social enterprise so that neurodivergent people can thrive in a world where neurodivergence is recognised, respected and valued. This also helps drive excellence in customer service, business reach, organisational culture, service quality, and impact.